9okk's Privacy Policy

9okk A trusted online gaming platform in Bangladesh. We believe that protecting your personal information is not just a legal obligation — it is our ethical responsibility. This privacy policy clearly explains 9okk What data is collected, why it is collected, how it is used, and what measures are in place to protect your data.

This Policy 9okkapplies to 9okk's website, mobile app, and all associated digital platforms. By registering, logging in, or using any of our services, you are considered to have automatically accepted this Privacy Policy.

We know that on many platforms you click 'agree' without reading the privacy policy. But we want you to genuinely understand what we do with your data — which is why we've written this in plain, straightforward language.

9okk Various types of information are collected to deliver our services. A detailed breakdown of the data collected is provided below:

9okk We use collected data only for specific, legitimate purposes — never for unnecessary or non-transparent ends. Below is a list of our primary uses:

• Account management: For registration, login, password recovery, and profile updates.
• Payment Processing: To ensure the secure processing of deposits and withdrawals.
• Identity Verification (KYC): To verify age and prevent fraud.
• Customer support: To assist in resolving your complaints, questions, or issues.
• Bonuses & Promotions: To send you relevant offers based on your gaming activity.
• Security Monitoring: To detect unusual transactions and fraudulent activity.
• Legal compliance: To meet requirements set by government or regulatory authorities.
• Platform Development: To analyze user experience and improve service quality.

9okk does not share your personal data with third parties without justification. However, data may be shared in the following specific circumstances:

• Payment Provider: With bKash, Nagad, Rocket, and banking partners — solely to process transactions.
• Identity Verification Agency: With government-approved verification agencies as part of the KYC process.
• Legal obligations: Under court orders, government investigations, or requests from regulatory authorities.
• Security Partners: With fraud detection and cybersecurity service providers.
• Business Transfer: To the new owner in the event of a company merger or acquisition.

We have data processing agreements in place with all third parties, ensuring they use your information only for defined purposes and maintain appropriate security measures.

9okk uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help the website recognize you on return visits.

The cookies we use:

• Essential Cookies: Required to maintain your login session and ensure the platform's core functionality. These cannot be disabled.
• Performance Cookies: To analyze page load times, error reports, and usage patterns.
• Functional Cookies: To remember your preferences (language, theme).
• Security Cookies: For CSRF attack prevention and session security.

9okk employs state-of-the-art technical and organizational measures to protect your data. Our security framework meets international standards.

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): An additional security layer for accessing your account.
• Data Encryption: Sensitive data stored on our servers is kept in encrypted form.
• Regular Security Audits: Regular security audits conducted by third-party experts.
• Access control: Only authorized staff can access specific user data.
• Firewall & DDoS Protection: Protecting servers from external attacks.
• Backup System: Regular data backups ensure that no data is lost.

9okk does not retain your data indefinitely. Specific retention periods apply depending on the type of data:

• Account information: For the duration of active account and 5 years after closure (as required by law).
• Transaction Information: 7 years (in accordance with Bangladesh financial regulations).
• Customer support contact: Deleted 2 years after the issue is resolved.
• Log Files & Activity History: 1 year.
• Cookie data: Session cookies expire when the browser is closed; persistent cookies last up to 1 year.
• Marketing Consent Records: 3 years after consent is withdrawn.

Once the retention period expires, data is securely deleted or anonymized.

9okkAs a user of, you have several important rights over your own data. We respect these rights and make them easy to exercise:

To exercise these rights, email us at [email protected]. We will respond within 30 days.

9okk This platform is strictly for adults (18+). We do not knowingly collect personal information from anyone under the age of 18.

An age verification process is in place at registration. If we become aware that a minor has registered on our platform, the account will be immediately suspended and all associated data will be deleted.

9okk This privacy policy may be updated when necessary. If changes are made, we will notify you in the following ways:

• A notice will be displayed on the website's homepage.
• A message will be sent to the registered email or mobile number.
• Details of any changes will be displayed upon logging in to the platform.

For significant changes, you will be notified at least 14 days before they take effect. Continued use of the platform after changes have been made will be considered acceptance of the updated policy.

The 'Last Updated' date at the top of this page always reflects the date of the most recent version.

For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Log in to the platform to chat with us directly.
• Response Time: Typically within 24–48 hours.

Our Data Privacy team is available 7 days a week, 24 hours a day to handle your privacy-related requests.